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Guest FAQS

General Questions

  • What sets Sea Turtle Vacation Rentals apart from other rental agencies on Hilton Head Island?

    At Sea Turtle Vacation Rentals, we pride ourselves on providing exceptional service and offering a curated selection of vacation homes. Our properties are carefully chosen to ensure a memorable and comfortable experience for our guests.

  • At Sea Turtle Vacation Rentals, we pride ourselves on providing exceptional service and offering a curated selection of vacation homes. Our properties are carefully chosen to ensure a memorable and comfortable experience for our guests.

    You can reach us by phone at [Your Phone Number] or via email at [Your Email Address]. Our office hours are 10 AM-6 PM Every day, except for the Holidays, and we are happy to assist you with any inquiries or concerns.

Booking & Reservations

  • How can I make a reservation?

    Making a reservation is easy! Simply visit our website at SeaTurtleVacationRentals.com browse our vacation rental listings, and follow the online booking process. If you prefer assistance, feel free to contact our reservations team.

  • What is the cancellation policy?

    Our cancellation policy varies depending on the property and the timing of the cancellation. You can find specific details in the terms and conditions during the booking process. We recommend reviewing this information carefully before confirming your reservation.

Vacation Homes

  • What amenities are included in the vacation homes?

    Our vacation homes are equipped with a range of amenities, including fully furnished kitchens, linens, towels, and essential toiletries. Each property has its unique features, so be sure to check the property listing for specific details.

  • Are pets allowed in Sea Turtle Vacation Rentals?

    Some of our properties are pet-friendly, while others are not. You can filter pet-friendly options on our website or contact our team for assistance in finding the perfect accommodation for you and your furry friends.

Check-In & Check-Out

  • What time is check-in/check-out?

    Check-in time is at 5 PM, and check-out time is at 10 AM. If you need special accommodations, please let us know in advance, and we will do our best to accommodate your request.

  • Is early check-in or late check-out available?

    Early check-in or late check-out may be available based on property availability and prior arrangement. Please contact our team to discuss your specific needs.

Payment & Fees

  • What forms of payment do you accept?

    We accept Credit card payments only. Payments are processed securely through our website during the booking process.

  • Are there any additional fees beyond the rental cost?

    Additional fees may include cleaning fees, taxes, and any optional services or amenities you choose. These details will be clearly outlined during the booking process.

Explore Hilton Head Island

  • What are the must-see attractions on Hilton Head Island?

    Hilton Head Island offers a plethora of attractions, from pristine beaches and golf courses to nature trails and water activities. Check our website or ask our staff for recommendations based on your interests.

  • Are there grocery stores and restaurants nearby?

    Yes, Hilton Head Island has a variety of grocery stores, restaurants, and local markets. Information about nearby amenities can be found in the welcome guide provided in each vacation rental.

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