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This is a Vacation Rental Agreement (the "Agreement") and is a legally binding contract between Sea Turtle Vacation Rentals, LLC (the "Company") and the Guest(s). The Company acts as an agent for the owner of the property, which is privately owned, including its furnishings. The Guest is only a guest of the owner and not a tenant; thus, the Guest does not acquire any interest in the property.
To confirm the reservation, the Guest must sign and initial this Agreement where indicated and return the signed and initialed Agreement to the Company within 48 hours of making a reservation. The Company will email a copy of the Agreement to the Guest after the reservation has been made)
1. PAYMENT
To confirm your reservation, we require an initial deposit payment of 50% of the total rental amount, including all fees, services, and charges. This payment must be made in advance and can only be paid through a credit card.
Your full payment, including all related fees, services, and charges, must be received by us thirty (30) days before your scheduled arrival, or this Agreement may be canceled. We will automatically bill the credit card on file for the reservation for your final payment. If you request additional services during your stay, we will charge them to the credit card on file for the reservation.
If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is promptly paid in full, or the reservation will be canceled with no refund of payments made.
Please take note of the following statement: Any increase in the amount of taxes, fees, or charges imposed by the government or any other applicable regulatory agency from the day this Agreement is signed until the Guest's departure date shall be paid by the Guest. The Guest authorizes the Company to charge the difference between the original tax amount previously paid by the Guest and the new increased tax amount to the Guest's credit card.
2. CANCELLATION/REFUNDS
Reservations canceled 60+ days before scheduled check-in will receive a 100% deposit refund, but a 3% cancellation fee will be deducted.
Reservations canceled between 30 and 60 days before scheduled check-in will forfeit 50% of the total cost of the reservation.
Reservations canceled within 30 days of scheduled check-in will forfeit 100% of the total cost of the reservation.
Trip Insurance:
We strongly advise purchasing travel insurance to protect your payments in case you need to cancel. If you have travel insurance, any reimbursement will be subject to the policy terms and conditions. Please note that the travel insurance agreement is between you and the policy provider. Sea Turtle Vacation Rentals is not the policy provider.
Storms:
Payments are non-refundable in case of a tropical storm, tropical depression, hurricane, or named/numbered storm. If you have travel insurance, any reimbursement will be subject to the policy terms and conditions. Please note that the travel insurance agreement is between you and the policy provider. Sea Turtle Vacation Rentals is not the policy provider.
No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc. The Company will make every reasonable effort to ensure that such appliances will be and remain in good working order. No refunds will be given due to power blackouts, water shortage, flooding, snow, construction at adjacent properties, closed beach accesses, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of God or nature.
TV/Cable/Internet/Satellite:
No refund shall be given for number of devices, outages, content, or lack of content or personal preferences with regard to cable/internet/satellite service. Services are provided as a convenience only, and are not integral to this agreement. No refund shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences with regard to service.
If you booked on Airbnb, please refer to the cancellation policy on that platform.
3. CHECK-IN/CHECK-OUT
Check-In:
After 4:00 PM (or as stated in the property description). No rental refund will be issued if the property is not ready by 4:00 PM.
Check-In Procedure:
Once your balance is paid in full and we have received your signed Agreement, you will receive an email and text message with our check-in procedures. Download our Happy Stays app for all the information you need, including directions, access codes, Wi-Fi codes, and car pass pick-up location.
Check-Out:
Check-out time is 10:00 AM. Late check-out is only allowed with company approval. To request late check-out, submit a request at least 24 hours before your scheduled departure. Please note that late check-out is not guaranteed, and additional fees may apply:
$100 for the first hour
$300 for every additional hour.
4. AGE/OCCUPANCY RESTRICTIONS
The Guest must be 25 years of age or older and occupy the property during the requested dates. The number of guests is limited based on the property size and is specified in the property description. Any additional or unauthorized overnight guests may result in a charge of $200.00 per person per night.
5. CAR PASSES/PARKING
Please be aware that parking is restricted to the number of spaces specified in the property description. Illegally parked vehicles may be towed, and any associated fines or towing fees will be the sole responsibility of the vehicle owner. Additionally, some properties may require the purchase of a parking pass. Kindly review the property description for further information.
6. PETS
Only dogs weighing less than 60 lbs. are allowed at properties designated as "pet-friendly". Guests are not allowed to bring their dog to the property unless it has been approved by Sea Turtle Vacation Rentals prior to arrival and the non-refundable dog fee has been paid (except for service animals or emotional support animals as described below). If a pet is found on the property without approval from Sea Turtle Vacation Rentals or the owner, the Guest will be charged $300 per night per pet for the contracted rental agreement dates and will be asked to vacate the property without refund.
Pet-Friendly Reservations
Guests agree to be responsible for cleaning up after their pets and to not leave the animals unattended. Pets are not allowed on furniture or beds in the property. If additional costs are incurred for cleaning, pick-up, flea treatments, or any similar actions that result from the presence of an animal, the Guest's credit card on file will be charged for these costs. The non-refundable pet fee is $295.00 plus tax. Each additional dog is $295.00 plus tax (if the property allows for more than one dog). Guests agree to only have a pre-approved dog(s) on the property.
Service and/or Emotional Support Animals
Sea Turtle Vacation Rentals will make reasonable accommodations upon written request for a service animal or an emotional support animal, as required by applicable law, and no advance animal fee will be required. Guests must submit a written request for the service animal or emotional support animal prior to their reservation. Sea Turtle Vacation Rentals may request information and/or documentation, as required by applicable law, to support the animal's status as a service animal or emotional support animal, along with up-to-date veterinary records confirming the animal is current with all vaccinations. Sea Turtle Vacation Rentals reserves the right to withdraw consent and demand removal of any previously permitted service animal or emotional support animal if the animal causes injury or damage to a person or property, exhibits threatening or aggressive behavior, causes damage to the property, if the Guest does not comply with local ordinances and state laws regarding custody and control of the animal, or if any other applicable law is violated.
Nuisance Animals
Nuisance animals will not be tolerated on the property under any circumstances, and Sea Turtle Vacation Rentals reserves the right to withdraw consent and demand the removal of any animal on the property if it is reported or complaints are registered that the animal is a nuisance. Examples of nuisance behavior include but are not limited to being off-leash or out of the Guest's control, running unrestrained off the premises, exhibiting aggressive or uncontrolled behavior towards other animals or persons, and excessive noise or barking. This prohibition applies to all animals, including service animals and emotional support animals. If an animal fee has been paid and the animal becomes a nuisance, any animal fee paid will be forfeited and non-refundable.
7. SMOKING/VAPING
All properties are designated as non-smoking, which includes no vaping. If we find that a guest, their family members, friends, or any other guests and/or people allowed on the property by the Guest (invitees) have smoked or vaped on the property or on the porch/patio or balcony, the Guest will be charged a $500 fine plus any costs related to the damage caused, including the removal of the smell from the property. This may include expenses such as carpet cleaning, upholstery cleaning, ozone machine rentals, etc. These costs will be charged to the credit card on file for the reservation.
8. EV CHARGERS
EV chargers are available at select properties. Sea Turtle Vacation Rentals and the property owner are not responsible for any damage to the vehicle or person associated with using these chargers.
9. POOL/SPA
If a hot tub or pool is provided at the Rental Property, it will be prepared and tested for proper and safe chemicals prior to or on the day of occupancy. Misuse of a hot tub or pool by the spilling of foreign substances into the pool, i.e. soap, shampoo, oils, glass, sand or metal will result in a Service Call Charge at the sole discretion of the Company and may incur an additional cleaning fee. Under no circumstances are pets allowed in pools or hot tubs. Violation of this provision shall be grounds for expedited eviction and forfeiture of all monies paid.
Please note that the heating of the pool and spa cannot be guaranteed. While we make every effort to ensure that the pool and spa are heated to a comfortable temperature, there may be circumstances beyond our control that prevent this from happening. If, for any reason, the pool and/or spa is not heated, we regret to inform you that no refunds will be given. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Waiver and Release
I acknowledge that swimming and using hot tubs or spas come with inherent risks that cannot be completely avoided, regardless of the precautions taken to prevent injuries. Therefore, I take full responsibility for myself and any guests I invite to use any private, neighborhood, or community-wide pool accessible to renters on the property. In the event of any injuries or property damage or loss, I release, waive, discharge, and hold harmless the Company Parties from any claims for injury, loss, death, or damage that directly or indirectly results from the use of any such pool, hot tub, or spa. This release applies to myself, my invitees, and my heirs or personal representatives and the heirs or personal representatives of my invitees. I also agree not to sue the Company Parties or the owner for any reason related to using any such pool or hot tub/spa.
10. HOUSEKEEPING
Reservation includes standard cleaning with fresh linens, towels, and sleeper sofa kits. Any excessive cleaning required during or after a guest's stay will be determined by the property manager and charged to the Guest's credit card on file. No mid-stay cleans in weekly/monthly rentals. Contact us to purchase mid-stay clean.
11. ACCIDENTAL DAMAGES
The Company provides a protection plan for rental guests to cover any accidental damages that may occur during their stay. This plan offers coverage up to $1,000.00 for any unintentional damage caused to real or personal property, but it does not cover any deliberate or malicious damage. If any damage occurs, it must be reported before the Guest's departure. Please note that this protection plan is only available to guests who have rented through the Company and is not applicable to any other invitees.
12. PROHIBITED ITEMS, LAWS, RULES AND REGULATIONS
As a guest, you are required to comply with all Federal, State, and Local laws and ordinances that are applicable to the property. This includes any Planned Unit Development covenants, conditions or restrictions. Please note that fireworks are prohibited by county ordinance. Additional town and community rules and regulations may also apply and will be posted with the property. If we become aware that you or any of your invitees have violated any of these laws, rules, and/or regulations, we reserve the right to terminate your Rental Agreement. In such an event, you will need to vacate the premises immediately. Any deposits and fees paid to us for the rental will be forfeited, and you will be responsible for any costs and charges related to such termination. Please note that in addition to any forfeited deposits and fees, we may also recover from you any and all other damages, losses, and expenses caused by your or your invitees' prohibited conduct.
Additionally, the Guest must not use the property for any commercial activity or purpose that violates any criminal law or governmental regulation. If the Guest breaches any of these duties, it will be considered a serious offense, and their occupancy will be terminated immediately with no refund of any kind. In case of any unauthorized download of copyrighted material during the Guest's stay, the Company may share the Guest's contact information with the internet service provider or any other party for enforcement purposes.
13. COMMUNITY RULES AND REGULATIONS
As a renter, it is your responsibility to follow all the rules and regulations of the community or complex where you are renting a property. Failure to comply with these rules can lead to immediate cancellation of your rental reservation, and you may be asked to vacate the dwelling. In addition, if you engage in any inappropriate behavior, you may be subject to fines, tickets, or other penalties. Please keep in mind that you will also forfeit all monies paid towards the rental if any such violation occurs.
In the town of Hilton Head Island, South Carolina, it is illegal to unreasonably disturb the peace and quiet of those in their homes or public places. The regulations regarding noise are enforced 24 hours a day, and quiet hours are between 10:00 PM and 7:00 AM.
14. EMERGENCIES
If there is any situation that could potentially endanger the health and safety of our guests or the property, it will be considered an emergency. If you encounter an emergency outside of office hours, please call our main line and follow the instructions provided. In case of an extremely severe situation, dial 911 immediately. It is important to note that any emergency or service call that is a result of guest misuse or neglect will be charged to the Guest.
17. MISCELLANEOUS
The Guest is expected to follow all the rules and regulations related to the rental property. This includes keeping the premises clean and safe as per the conditions of the property. The Guest must not create any unsafe or unsanitary conditions in the common areas or any other part of the premises that they use.
Guests hereby acknowledge and grant specific permission to the Company to enter premises at any time for inspection purposes should Owner and/or Company reasonably believe that Guests are causing or have caused any damage to Rental Property. Guest further agrees to grant Owner and/or Company access to Rental Property for purposes of maintenance and repair. If listed "For Sale", Guests agree to grant access by scheduled appointment upon notification.
Events and commercial photography or filming are prohibited at the Rental Property without Company's written permission. (If approved, additional conditions and fees may apply.) Prohibited events include, parties, meet-ups, weddings, receptions, concerts and other similar events. No tents, canopies, or other structures may be erected on the Rental Property.
The Guest and the Company agree that this Agreement is the complete and comprehensive Agreement between them. There are no oral or implied agreements that are not specifically mentioned in this Agreement. Any changes or modifications to this Agreement must be made in writing and signed by all parties. Each party acknowledges that no other party, agent, attorney, or entity has made any promises, representations, or warranties, expressed, implied, or statutory, apart from those mentioned in this Agreement. The Guest also acknowledges that they have not entered into this Agreement based on any promises, representations, or warranties not mentioned in this Agreement.
Mail Services
You may ship directly to the home that you are staying in using Fedex or UPS while your are in the home, however we can not guarantee delivery or security of the package. This will be up to the shipping client and the shipping receiver to arrange. **We are not responsible for any lost, damaged or delayed deliveries. Returning late deliveries after a guest has left will incur an additional fee, plus cost of shipping.
Lost and Found Items
Guest is responsible for all shipping costs for any Lost and Found items that Company is requested to return to Guest. Items found and not claimed within 10 days will be disposed of at the discretion of the Company.
Severability
If any part of this Agreement is found to be invalid by a court of competent jurisdiction, that particular term or provision will be removed, and the remaining terms will still be valid.
Governing Law and Venue
This Agreement will be governed and interpreted under the laws of the State of South Carolina. Any legal action related to this Agreement should be filed in Beaufort County, South Carolina.
Electronic Signature
This Agreement can be signed electronically or digitally, following the South Carolina Uniform Electronic Transactions Act.
Rental Deposits
The Guest must be aware that the Company complies with South Carolina Real Estate Law regarding rental deposits. All rental deposits are placed in an escrow account. The Guest agrees that the Company is entitled to any interest earned from this account.
Hold Harmless
If the property owner decides to remove the property from the management of the Company or if the Premises are undergoing any major repairs or are uninhabitable for any reason, the Guest, on behalf of themselves and their invitees, will not hold the Company responsible for any damages, loss, injury, cost, or expenses related to it. The Company will try to provide comparable accommodation if possible.
However, if the Company is unable to provide comparable accommodations, the Guest will be refunded all deposits made, which will be the Guest's sole and exclusive remedy.
Guest also agrees to indemnify Owner and/or Company from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, injury sustained as a result of use of the phone, spa, hot tub, sauna, whirlpool tub, pool, exercise equipment, elevator, etc.
The Rental Property may offer access to recreational and water activities, including but not limited to canoes, bicycles, and swimming. Guest fully understands and acknowledges that outdoor recreational and water activities have inherent risks, dangers, and hazards. Participation in such activities and/or use of equipment may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability.
Guest agrees to fully indemnify and hold harmless the Owner and/or Company and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owner and/or Company, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable. Guest hereby assumes all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owner and/or Company or by any other person.
No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. and its property Owner and the Company shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment.
Guest hereby voluntarily agrees to release, waive, discharge, hold harmless, defend, and indemnify Owner and/or Company and any and all agents, employees, or contractors from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of Guest's use of Rental Property facilities, equipment, or activities.
Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies Owner and/or Company from any and all claims arising from such other persons.
ACKNOWLEDGEMENT:
NOW, THEREFORE, in consideration of the mutual agreements and covenants herein contained, Guest has read and agreed to the following:
I, the undersigned, hereby apply for the above listed accommodation and warrant that I have read, understand and agree to the terms and conditions of this application, and I agree to abide by homeowners/agents/association restrictions on use of said property. I further understand and represent that I am executing this Agreement on behalf of all members of my party.
I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property. I acknowledge and accept that the sole responsibility for safety lies with the participant. In agreeing to this, I acknowledge that outdoor activities and exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death. Steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent in participating in camping, outdoor and water activities. I know that alcohol and/or drugs do not mix safely with any outdoor activity.
I agree to be solely responsible for my actions and the actions of all members of my party and anyone else present at The Rental Property at any time during my stay and to ensure that all above understand and comply with the Terms.
I am over the age of 25 and assume responsibility for those in my charge under the age of 25.
I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit and use, operation or possession of equipment hired or loaned to me. Acknowledging this, I accept complete responsibility for the minor children and myself in my charge and visit the property and equipment and engage in activities or events at my own risk.
I will abide by the rules and accept these rental conditions:
The property I rent will be returned in the same condition in which it was rented, and I will be responsible for all damage and/or loss that occurs during my rental period.
I agree to hold harmless and to indemnify the Owner and/or the Company against all loss, damage, expense, and penalty on account of personal injury or property damage to the rental dwellers, the undersigned or to any minor child or children in the charge of the undersigned, howsoever arising, whether by act or acts or failure to act of the Company, their employees and vendors, or property Owners or not.
I acknowledge receipt of the property in good order and condition (if found otherwise per my arrival, I will contact the Company immediately) and further agree that the Owner and/or Company shall not be liable for consequential damages of any kind or nature from whatever cause arising, whether property or equipment is loaned or rented.
I enter into the Agreement with the Company freely, at my own risk, acknowledging the risks inherent in indoor and outdoor activities, and assume any and all responsibility for the minor children and myself in my charge.
All parties agree to and will comply with Federal, State, and County laws and any other applicable laws and regulations.
TEXT MESSAGE COMMUNICATION CONSENT
By providing your mobile number, you consent to receive text messages from the Company for transactional notifications, marketing, service updates, and other relevant communications. Message frequency may vary, and standard message and data rates may apply. You can opt out at any time by texting "STOP" to the number you receive text messages from. The Company will keep your information confidential, and you acknowledge that charges may apply for text messages. This consent is effective as of now.
By Checking the Terms and Conditions, I agree that this is a legally binding document, and I have read all terms and conditions in this document.
Thanks for your business, and we hope you enjoy your stay in our property!
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